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Policy
Returns & Refunds
We want you to love what you ordered. If something isn't right, we'll make it right. Returns are accepted within 7 days of delivery.
Return window
7 days from delivery
Refund method
Original payment method
Processing time
5–7 business days
How it works
01
Contact us
Email us at returns@sevnbd.com within 7 days of delivery. Include your order number and reason for return.
02
Pack it up
Place the item(s) in their original packaging with all tags still attached. Items must be unworn and unwashed.
03
Ship it back
Drop off the package at any courier service. We recommend using a tracked service. Return shipping cost is borne by the customer.
04
Refund issued
Once we receive and inspect the return, a refund is processed within 5–7 business days to your original payment method.
Eligible for return
- Unworn items in original condition
- Items with all original tags attached
- Items in original packaging
- Returned within 7 days of delivery
Not eligible
- Items returned after 7 days of delivery
- Items that have been worn, washed, or damaged
- Items with tags removed
- Sale or discounted items (final sale)
- Items not in their original packaging
Questions?
Reach us at returns@sevnbd.com